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Stevenson Brothers
Rocking Horses Limited
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Client: Stevenson Brothers Rocking Horses Ltd
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Industry: Custom fine product manufacturing
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Client Background:
Restorers and manufacturers of bespoke rocking horses that are collected worldwide. Their existing legacy-based sales and customer service system lacked flexibility and speed of use.
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Process:
We worked closely with management to design a solution that would fit seamlessly into a complex and labour-intensive process.
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Delivered:
A system that tracks sales enquiries through to completion, manages the carving and finishing process to delivery; and handles all subsequent customer services. For industry shows and exhibitions, pre- and post-event mail shots can be easily processed. The solution is integrated with the company's Sage Line 50 accounts system.
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Achieved:
A solution that has formed the core to all the company's customer interactions and has managed every aspect of the business administration since its implementation in 1999.
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